TICKET TERMS AND CONDITIONS
Tickets are not refundable under any circumstances other than cancellation of the event or unless the event is moved to another date which prohibits you from attending (in some cases there will be a deadline for a refund request, if you do not meet this date then we cannot refund your tickets). In this instance the full value of the ticket less any booking fees, transaction fees, postage/credit card charges and insurance will be refunded.
If you pay a deposit for a ticket and miss the advertised deadline to pay the balance, your deposit will be void and no refund due.
In the event of Guerrilla Promotions acting negligently, we will refund your full payment including booking fees. These scenarios are extremely rare but comprise of:
Us sending the wrong order (we may need incorrect tickets returned before refunding)
Us failing to send tickets as required nor arranging an alternative door collection
Us sending tickets to the wrong address (except if you provide an incorrect address)
We are unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.
The Rules and Regulations of the venue, event organiser or promoter for which this ticket was purchased must be adhered to.
Although we will do our best to keep you informed of any cancellation, it is the ticket holders' responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.
Venue management reserve the right to refuse admission and may conduct security searches on entry. Should you be refused entry for any reason, including but not limiting to how you are dressed we are not liable to refund you for the ticket you have purchased.
You are advised to check if the venue has a last entry time. Even ticket holders may not be admitted after this time.
There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control.
There is no obligation to refund monies or exchange tickets should an event organiser subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer.
Tickets are not transferable. If not purchased from an authorised outlet, tickets may be declared void and will not guarantee entry to the venue.
If tickets that are despatched by Special Delivery are returned to us as "addressee unknown", we reserve the right to cancel the order.
You are advised to check with the venue if photographic and recording equipment is prohibited. Also laser pens, mobile phones, dogs (except guide dogs) and patron's own food and drink.
The event organiser, venue management and Guerrilla Promotions accept no responsibility for any personal property.
It is often the case that official merchandise is only available inside the venue.
Ticket holders consent to photography, filming and sound recording as members of the audience.
All of these terms and conditions are governed by English law.
Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.
We reserve the right to cancel any tickets we believe to have been purchased fraudulently.
Our ts and cs are in line with 'Which? Consumer Rights' - http://www.which.co.uk/consumer-rights/problem/tickets-and-events
Guerrilla Promotions do not accept any liability for any losses or claims arising from any inability to access the website, any interruption or any failure to complete a transaction.